Warranty & repair
If it says Prolite, we've got you.
Something wrong with your Prolite rod? Let's get it taken care of. Start here and a builder takes it from there — no proof of purchase, no photos required, no warranty policy to study.
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Tell us what's going on A few quick questions — where you got it, what happened, and whether you still have the rod. No policy to study.
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A builder follows up We open a real record and reach out. Add photos or your order number later if you have them — nothing's required to start.
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We get it taken care of If it says Prolite and you still have the rod, we're going to help. Getting the rod back is how we learn what failed and keep making them better.
Takes about a minute. We read everything.
Prefer to talk it through? Call or text the shop at (360) 800-6317.